Japanese railway company apologises after train leaves 20 seconds early

A Japanese rail company has apologised after one of its trains departed 20 seconds early.

The Tsukuba Express line between Tokyo and the city of Tsukuba in Japan was scheduled to leave 9:44:40 on Tuesday morning (local time), but instead the train left at 9:44:20.

The Tsukuba Express line takes passengers from Akihabara in eastern Tokyo to Tsukuba, two towns that are about 60 kilometers apart in a 45-minute ride and it carries 130 million passengers a year between the two towns.

The management posted a response on its website saying “We deeply apologize for the severe inconvenience imposed upon our customers.”

According to the company, the error was due to a member of staff not double checking the train timetable.

They assured customers that staff of the company had been given additional training to ensure it doesn’t happen again.

Rail service in Japan is one of the world’s most reliable railways.

Many social media users reacted to the company’s apology with surprise.

If this happened in your country, what would the company do? Comment below.

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